Enterprise Mobility & Managed Support Services

Comprehensive managed services, technical support,
and certified repair solutions for enterprise devices.
We keep your business moving.

AuthorizedMaster Distributor
CertifiedTechnicians
ServicesSupport
Genuine PartsGuaranteed
Enterprise Mobility Devices

Our Services

Complete Enterprise Solutions for Your Business

Managed Service

Comprehensive device and system management solutions for enterprise operations.

SLA

Reliable service level agreements with guaranteed response and support.

Technical Support

Expert technical assistance and professional support for your business needs.

Repair

Professional repair services using genuine parts by certified technicians.

Managed Service Dashboard
Managed Service

Proactive Management for
Maximum Performance

We remotely manage, monitor, and secure your devices and IT environment so you can focus on your core business.

Services Support
Asset Management
Remote Management
Software Updates
Security & Compliance
Reporting & Analytics

Flexible Service Agreements

Every organization operates differently. We design SLA and support coverage to match your business, infrastructure and operational goals.

Response Commitment

We define response targets based on incident criticality.

  • Critical Response Fastest response for business-critical issues
  • Priority Response High-priority incidents
  • Standard Response General support response
  • Escalation Process Structured escalation to the right experts

Service Coverage

Choose the coverage window that fits your operations.

  • Business Hours Standard working-hour coverage
  • Extended Hours Extended support availability
  • 24×7 Coverage Round-the-clock support when required
  • Regional Coverage Support across Thailand and selected locations

Support Delivery

Multiple engagement models to support your environment.

  • Remote Support Secure remote technical assistance
  • Onsite Support Onsite service by certified engineers
  • Resident Engineer Dedicated technical resources onsite
  • Technical Escalation Multi-tier escalation to specialists
  • Service Reporting Comprehensive visibility into support activities, service performance, and resolution progress.

Value-Added Services

Additional services to strengthen your IT operations.

  • Preventive Maintenance Reduce downtime and extend device lifecycle
  • Health Check Proactive system and device assessment
  • Asset Management Inventory, tracking and lifecycle management
  • Executive Reporting Operational insights and performance reporting
  • Training & Consulting Enable your team and optimize operations

Why Enterprise Customers Choose Databar

Samsung Authorized
Service Center
Certified &
Experienced Engineers
Genuine Parts
& Accessories
Nationwide Coverage
& Onsite Support
Enterprise Mobility
Expertise
Flexible SLA Design
to Fit Your Business